LMS glossary
Licence management
Licence management (license management in US English) means keeping track of how many paid user licences an organisation uses in a system such as an LMS, and making sure they go to people who need them. It usually involves monitoring active users, deactivating leavers and dormant accounts, and planning renewals.
Why it matters
Many LMS plans are priced by active users. Accounts belonging to leavers or people who never logged in can cost real money, and push you into a higher tier.
How it works in Litmos
Users in Litmos can be active or deactivated, and deactivated users keep their training history. Check your Litmos agreement for exactly how users are counted.
Common pitfalls
Cleaning up once a year, just before renewal, when nobody remembers who's who. A regular review is quicker and safer.